Business Process Improvement

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SERVICE DESCRIPTION
Diverse experience as engagement director, manager of multi-million dollar federal performance contracts, program and project manager, Total Quality Management Director, business and technical process analyst, design engineer, and consultant for Fortune 500 utilities and corporations provides clients with the benefit of a customer and provider perspective and recognized and rewarded expertise in performance evaluation and productivity improvement.


Focus on process improvement, measurable deliverables, quantifiable performance metrics, and reliance on data-based analysis and decision-making are hallmarks of CCNA's work and have earned the trust of clients, employers, peers, regulators, stakeholders.

 

Repeatedly recognized for ability to identify areas of potential cost savings and investment opportunities and for ability to negotiate and manage projects to achieve them. Received numerous awards for leadership and productivity including Productivity Employee of the Year and a U.S. Department of Energy sponsored Energy Efficiency Award.

 

 

SAMPLE ENGAGEMENTS

 

Entergy Corporation

  • CCS/SAP implementation - Designed and implemented configuration, change, and problem management processes to impose accountability on multiple vendors. Tools and Processes are still in use 7 years after implementation.

  • Improved monitoring and tracking of incidents and improved root cause analysis process.

  • Designed metrics, developed databases and generated daily dashboards and reports used to plan, prioritize, assign, and track problem and defect management.

  • Produced weekly and monthly dashboards to report application service performance and application and system readiness and health to executive management.

Martin Marietta Manned Space Systems (now Lockheed Martin)

  • Implemented NASA's shared energy savings program.

  • Responsible for continuous, measurable process improvement for Facilities department (IT, mechanical, electrical system) supporting the NASA external tank program.
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